Covid-19 Update – March 23, 2020

COVID-19 UPDATE: Monday March 23rd
We are implementing new precautions for the safety of our staff and clients. Our staff members are splitting into two separate teams and working week long shifts so we can continue providing service if someone were to get sick. With this change we ask for your patience as it means we will have less staff on hand to answer calls, take appointments, etc. Also with this change comes a change in hours, so we can still accommodate client appointments.

The good news is that we’re adding some hours.
Mon-Fri – No Change 8:30 – 5:30
Saturday: 8:30 – 5:30
Sunday: 8:30 – 3:30
Effective immediately, we will no longer allow clients into the building except for extenuating circumstances such as euthanasia.
When you arrive for your appointment, call us at 780-349-3663, and a technician will come out to work with you.
We will fill out all forms for you and get verbal authorization rather than a signature.
Your technician will take your pet into the clinic so we can weigh them, take vital signs, examine them, and come up with a treatment plan. Communications will be made via phone throughout the appointment when at all possible in order to minimize direct contact. Payment will also be taken over the phone rather then curbside when possible.

Additionally, appointments and procedures considered urgent will take precedent. We are no longer performing dentals but are making a list for when we are able to again.

As for grooming, Bridget will be on one of the shifts, working a week on and a week off.

We thank you for your patience and cooperation as we strive to do what we can to remain available to our community.

Contact us: 780-349-3663
contact@westlockvet.com

Shop online here: https://westlockvetcenter.clientvantage.ca/